Privacy Policy
Effective Date: January 15, 2025
At Macroex, we believe you should know what happens to your information when you use our educational platform. This isn't one of those policies written by lawyers for lawyers. We've tried to keep things straightforward.
When you visit macroex.vip or interact with our learning materials about stock market basics, certain information gets collected. Some of it you give us directly. Some of it we gather automatically as you navigate through the site. And yes, we work with other companies who help us run things smoothly.
Questions about your data? Contact our privacy team at [email protected] or call +1 778-285-2288. We're located at Pine St, Greater Sudbury, ON P3C 1X6, Canada.
What Information We Collect
Information You Provide to Us
When you sign up for our learning program or get in touch with us, you share certain details. Here's what we typically collect:
- Your name and email address when you create an account
- Phone number if you reach out to our support team
- Educational background and learning goals you share during enrollment
- Payment information when you register for paid courses
- Any messages or questions you send through our contact forms
- Feedback and survey responses about your learning experience
Information We Collect Automatically
Like most websites, ours gathers some technical data as you browse. This helps us understand how people use the platform and where we can improve.
| Data Type | What We Collect | Why We Need It |
|---|---|---|
| Device Information | Browser type, operating system, screen size | To make sure our content displays properly on your device |
| Usage Data | Pages visited, time spent, links clicked | To understand which lessons are most helpful |
| IP Address | Your general location data | For security and to serve region-appropriate content |
| Cookies | Small text files stored on your browser | To remember your preferences and login status |
About Cookies: We use both session cookies (which disappear when you close your browser) and persistent cookies (which stick around to remember your settings). You can disable cookies in your browser, but some features might not work properly if you do.
How We Use Your Information
We're not in the business of selling your data. We use what you share to run our educational platform and provide you with a better learning experience. Here's the breakdown:
- Delivering Our Services: Creating your account, processing enrollments, sending you course materials, and giving you access to our learning platform.
- Communication: Sending updates about your courses, answering your questions, and sharing important announcements about our programs.
- Improvement: Analyzing how students interact with lessons to make our content more effective and user-friendly.
- Safety and Security: Protecting against fraud, unauthorized access, and other security issues that could affect our community.
- Legal Compliance: Meeting our obligations under Canadian privacy laws and responding to lawful requests from authorities when required.
We don't use your information for targeted advertising or share it with marketing companies. If we ever plan to use your data in ways not covered here, we'll ask for your permission first.
Sharing Your Information
Running an online education platform means working with various service providers. We share your information only when necessary and only with companies that help us operate effectively.
Service Providers We Work With
- Cloud Hosting: Companies that store our website data and course materials on secure servers
- Payment Processors: Financial services that handle course payments securely (they have their own privacy policies too)
- Email Services: Platforms that help us send course updates and respond to your messages
- Analytics Tools: Services that help us understand how students use our platform
- Customer Support: Tools we use to manage and respond to your questions efficiently
Important: All our service providers are contractually required to keep your information secure and use it only for the specific services they provide to us. They can't use your data for their own purposes.
Legal Requirements
Sometimes we're legally required to share information. This happens when we receive valid court orders, subpoenas, or requests from law enforcement. We'll only share what's legally required and will notify you when possible, unless prohibited by law.
Your Privacy Rights Under Canadian Law
As a Canadian-based educational platform, we follow the Personal Information Protection and Electronic Documents Act (PIPEDA). This gives you several important rights regarding your personal information.
What You Can Do
- Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
- Correct Inaccuracies: If any of your information is wrong or outdated, you can ask us to fix it. You can also update most details directly in your account settings.
- Delete Your Information: You can request that we delete your personal data. We'll honor this unless we need to keep certain information for legal or business reasons.
- Withdraw Consent: If you previously agreed to certain uses of your data, you can change your mind. This might affect your ability to use some features though.
- Object to Processing: You can ask us to stop using your information for specific purposes, like marketing communications.
- Data Portability: You can request your data in a format that allows you to transfer it to another service.
How to Exercise Your Rights
Send an email to [email protected] with "Privacy Request" in the subject line. Include your full name and the email address associated with your account. We'll verify your identity and respond within 30 days.
If you're not satisfied with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.
Data Security and Protection
We take security seriously. Our platform uses industry-standard measures to protect your information from unauthorized access, disclosure, or loss.
Security Measures in Place
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage for sensitive information like payment details
- Regular security audits and vulnerability assessments
- Access controls limiting who on our team can view personal information
- Secure authentication protocols for account access
- Regular backups stored in secure, geographically distributed locations
That said, no system is completely secure. If we experience a data breach that affects your information, we'll notify you promptly and take steps to minimize any potential harm.
You play a role in security too. Keep your password private, log out when using shared devices, and let us know immediately if you notice anything suspicious with your account.
Data Retention and Deletion
We don't keep your information forever. Here's how long we typically retain different types of data:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until you delete your account plus 90 days | To process your request and handle any issues |
| Course Progress Data | 3 years after course completion | To provide certificates and learning records |
| Payment Records | 7 years | Required by Canadian tax and financial laws |
| Support Communications | 2 years | To maintain service quality and resolve disputes |
| Marketing Preferences | Until you unsubscribe plus 30 days | To process opt-out requests properly |
Requesting Deletion
Want us to delete your data? Contact us at [email protected]. We'll process your request within 30 days, though some information may need to be retained for legal compliance or to complete transactions you authorized.
Children's Privacy
Our platform is designed for adult learners. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't create an account or provide us with any personal information.
If we discover that we've accidentally collected data from someone under 16, we'll delete it as quickly as possible. Parents or guardians who believe their child has provided information to us should contact us immediately at [email protected].
International Data Transfers
While Macroex operates primarily in Canada, some of our service providers may store or process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
If your information is transferred outside Canada, it may be subject to the laws of other countries. In such cases, we use contractual protections to ensure your data receives an adequate level of protection.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Effective Date" at the top of this page shows when the current version was last updated. We encourage you to review this policy periodically, especially before providing us with any new information.
If you continue using Macroex after we post changes, that means you accept the updated policy. If you don't agree with the changes, you can close your account by contacting us.